Return & Refund Policy

Last update: 19 August 2021

Thank your for your purchase. We hope you are happy with your purchase.
If you are not happy with your purchase, we will accept a return of an unused product within 14
days. The product should be returned in the original packaging with no damage. The product
must have the receipt or proof of purchase

Return address:
Hudsonstraat 24
6826 RS Arnhem
The Netherlands

Once we receive the returned item, Rupa will then give a full refund (excluding shipping as we are
unable to refund the initial shipping cost of your order).

Please allow 1-2 weeks for your return to be processed.

Discounted items are not eligible for a return.

Rupabatik will not issue refunds for products purchased through other entities, such as
distributors or retail partners.

Returned items must be delivered to us unused, in original packaging and in the condition they
were received or may not be eligible for refund or be subject to a restocking fee. We cannot be
held responsible for items damaged or lost in return shipment, therefore we recommend an
insured and trackable mail service.

We are unable to issue a refund without actual receipt of the item(s) or proof of received return

We aim to accept all returns. In the unlikely event that an item is returned to us in an unsuitable
condition, we may have to send it back to you. All goods will be inspected on return.

If you have any questions concerning our return policy, please contact:

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