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RUPA CUSTOMER CARE

We will of course do our utmost to provide you with a quick and good service. That is why our customer service team is ready to answer all your questions. Do you have questions about your online order, purchases, the collection or general feedback ? Our customer service team is ready to answer all your question

CUSTOMER SERVICE

Hudsonstraat 24
6826 RS, Amhem (The Netherlands)



Chamber of Commerce: 123456789
VAT: NL012345789
Terms & Conditions

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    FAQ

    DO YOU DELIVER TO MY COUNTRY?

    Yes! We have worldwide delivery options. Simply select your country during the checkout process and be shown speedy delivery options to your country.

    MY ORDER HASN’T ARRIVED YET? WHAT SHOULD I DO?

    First thing you can do is track your order. We do our absolute best to meet all delivery deadlines however, sometimes things can run a little slower than usual.

    WHERE IS THIS WEBSTORE BASED?

    Our office is located in Arnhem, The Netherlands.

    I HAVE RECEIVED A FAULTY ITEM

    You should inspect the goods for faults as soon as you receive them. If you think there is a defect, please let us know straight away by contacting Customer Service explaining what’s wrong and attaching photo’s to your message. Please note that we must be notified within 14 days if any items received are defective or damaged.

    WHEN CAN I EXPECT MY ORDER?

    We deliver within 5 working days.

    I HAVEN’T RECEIVED MY EMAIL CONFIRMATION, CAN YOU HELP?

    Don’t forget to check your junk folder, emails can get caught up in there. If you still can’t find it and if you require the email confirmation to be re-sent then please contact our customer services team through the contact form.

    DO THE PRICES INCLUDE VAT

    The prices in our webstore include VAT.

    PRIVACY POLICY

    For more information you can check our privacy policy

    JOIN THE FAMILY

    Do you want to become an ambassador or whole sale partner?

    Please contact us to discuss all possibilities

    CAREERS

    You explore, you start, you tail, you learn, you improve, and move forward. Whether as a customer care agent, a fashion designer, a sale represents or product manager, or in any other area at RUPA you can contribute to the success story of Rupa and make it your own

    SALES INTERN

    FULL TIME/ REMOTE

    Are you that commercial bind that likes to find fresh ways to connect RUPA with people?

    APPLY

    E-COMMERCE INTERN

    FULL TIME/ REMOTE

    Are you a go-getter and looking for a super challenge in the field of marketing e-commerce

    APPLY

    FASHION DESIGNER

    FULL TIME/ REMOTE

    We are looking for you! a fashion junkie with a vision, contemporary, waiting to give an identity to the collections and creation

    APPLY

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